Cancellation & Refund Policy
We want you to stay because the service is working for you. If you decide to leave, here is exactly what happens.
How to cancel
Email [email protected] and tell us which service you want to cancel. Your service stays active through the end of the period you have already paid for, and your plan will not renew after that.
If you cancel the Website Service
- Your website is unpublished from the internet. It can be republished at any time by renewing.
- Your Google Review Tap/QR products stop working.
- Ownership of your domain can be transferred to you for free.
If you cancel the Google Business Profile Service
- Our access to your profile ends.
- Profile optimization stops.
- Photo uploads, Google posts and review replies stop.
- Monthly reports stop.
- Your Google Review Tap/QR products stop working.
30-day refund guarantee (Google Business Profile Service)
If you do not see an increase in profile interactions after your first 30 days of Google Business Profile management, you get a full refund. We measure interactions using the performance numbers Google shows for your profile: profile views, phone calls, direction requests and website clicks, compared with the 30 days before we started. To request a refund, email us after your first 30 days.
Website Service payments
You do not pay for the Website Service until your website is built and you approve it, so there is no charge for a site you are not happy with. Once you have approved the site and paid, fees are generally non-refundable. If something is wrong with your website at any time, tell us and we will fix it.
Other charges
Apart from the guarantee above, we do not refund partial billing periods. Prices for extra locations and the combined plan are shown on our services page.
Questions
Email [email protected] and we will help.